A: REGULAR DOMESTIC AND COMMERCIAL CLEANING SERVICES
1 Life Enterprises provides regular domestic cleaning services charged at an hourly rate per person. Also, regular commercial cleaning services charged at an hourly rate per person.
2 Life Enterprises reserves the right to suspend cleaning services if monthly or weekly payments are missing.
3 If any estimates of how long it will take our operatives to do the job required are being provided, this is only an estimate based on the average time it takes to clean a home or office of similar size to the Client's, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
4 Client agrees to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with Life Enterprises. If the Client does not have cleaning materials and asks Life Enterprises to purchase requested items on their behalf, she/he understands that an applicable charge will be assessed.
5 All cleaning equipment must be safe and in full working order.
6 Client understands that the price he/she has been quoted does not include anything apart from cleaning labour. If the Client requires life Enterprises to use their cleaning materials an hourly charge of £2 will be added.
7 Life Enterprises will not be responsible for triggering any alarm systems. Customers should give any special instructions for deactivation/activation of any household alarm systems.
8 Life Enterprises reserves the right not to continue with the job if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning. Life Enterprises also will not continue with the job if for example; water or power is not available or if there is interference in the work from the Client or any other person.
9 We may need to replace your regular cleaner at any time due to illness or change of circumstances in order to fulfil our obligations to you. We will exercise discretion when we allocate cleaners to perform the task and notify you as soon as we reasonably can.
B: END OF TENANCY CLEANING/SPRING AND ONE OFF CLEANING/ AFTER BUILDERS CLEANING
1 Minimum of 4 hours per cleaning visit applies.
2 Life Enterprises provides end of tenancy, one-off and spring cleaning set at an hourly rate per person.
3 If any estimates of how long it will take our operatives to do the job required are being provided that is only an estimate based on the average time it takes to clean a property of similar size to the Client's, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
4 Client agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket etc) required to carry out the service, unless other arrangements have been made.
5 If the Client does not have cleaning materials, Life Enterprises will supply them for additional £2 per hour. This has to be requested at the time of the booking.
6 If the Client does not have cleaning materials and equipment, Life Enterprises will supply them for additional £40 one off delivery charge. This has to be requested at the time of the booking and dose not include the cleaning labour.
7 All cleaning equipment provided by the Client should be safe and in full working order.
8 The client understands that the price he/she has been quoted is not for a "package deal" and does not include anything apart from cleaning labour.
9 The End of Tenancy Cleaning, One Off/Spring Cleaning and an After Builders Cleaning do not include cleaning of: ceilings, curtains, exterior windows, balcony, patio, gardens, washing up, laundry and professional carpet and upholstery cleaning.
10 Life Enterprises will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
11 Client is advised that an end of tenancy cleaning may take double the length of the time required for a general cleaning. After Builders Cleaning, After Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring the same service.
12 Life Enterprises reserves the right not to continue with the job if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning. Life Enterprises also will not continue with the job if for example water or power is not available or if there is interference in the work from the Client or any other person.
1 Payment is requested on completion on the day of the cleaning session.
2 Payment can be made in BACS on completion of the service.
3 Payment can be made by cheque payable to Life Enterprises on completion of the service. If paying by cheque, cheque guarantee card is required and the Client will be responsible for all bank and legal charges resulting from a dishonoured cheque.
4 The Client agrees and authorises Life Enterprises to charge any outstanding amount owed to Life Enterprises with regards to the cleaning services provided plus parking and congestion charges fees (if any) and up to the total amount of the booked services to the debit/credit card the Client has provided.
5 Client understands that any ‘late payments’ may be subject to additional charges.
6 If payment is not made after 30 days of invoice/clean then the account will be passed to a collections agency, after which a charge of 15% on top of the initial invoice due, will be added to the debt. You agree as part of these terms and conditions to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
7 Please note, we may discontinue service if payment is not paid by the next visit.
8 All payments must be made in Great British Pounds.
D: COMPLAINTS AND CLAIMS
1 Client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleaning.
2 If a Client is not completely satisfied with the cleaning services, Life Enterprises will re-clean any areas and item/s before the completion of the service.
3 If the Client has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been done.
4 Life Enterprises may take up to 5 working days to respond to a complaint.
5 Life Enterprises will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.
6 Complaints are accepted in writing (letter or e mail). Complaints must be reported on completion or in the following 24-hour.
7 All fragile and highly breakable items must be secured, removed or brought to our attention. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
8 Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit.
9 In case of damage Life Enterprises Service Ltd. will try to repair the item(s) if agreed that the damage is caused by our operatives. If the item(s) cannot be repaired, Life Enterprises will rectify the problem through its insurance company by crediting the Client with the item(s) if it is proven to be by our personnel.
10 Life Enterprises reserves the right not to be responsible for: delay for a cleaning visit due to a traffic congestion, postponed service due to broken equipment, job not complete due to lack of hot water or power and suitable cleaning materials and/or equipment in full working order provided by the Client, third party entering or present at Client’s premises obstructing the cleaning process, accidental damages worth up to £50 or less.
1 Life Enterprises has a Public and Employer's liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of Life Enterprises, reported within 24 hours of service date.
2 Insurance cover does not include anything that may break down or stop working at any time such as: dishwasher, washing machine, oven, cookers, extractor fans, fridge, freezer, etc, any other items, instability of which the Client is already aware for such us bathroom appliances or any fixtures. The Client is obliged to warn the Company or the cleaner about appliances that are poorly fixed or not in full working order.
3 Life Enterprises reserves the right to refuse sharing any of the company’s confidential documents.
F: CLIENT SATISFACTION
1 Client understands that he/she is not entitled to any refunds.
2 If the Client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 24 hours after the job has been completed, Life Enterprises reserves the right to return a cleaner and re-clean any areas and items to Client’s satisfaction. Therefore the Client must allow the cleaner to be returned and he/she should be at present at all times during the re-clean visit.
3 Life Enterprises reserves the right not to return a cleaner more than once.
1 Client may cancel the scheduled cleaning job up to 24 hours prior to the agreed start time.
2 Client agrees to pay 50% of the quote as a cancellation fee if he/she cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
3 Clients agrees to pay 50% of the quote as a cancellation fee in the event of a lock- out cased by our cleaners being turned away; no one home to let them in; no water or power available at Client's premises or problem with clients keys. If keys are provided they must open the lock without any special efforts or skills.
4 If an initial deposit has been paid to Life Enterprises then Client agrees that deposit funds may be used to cover the cancellation fee.
5 The Company reserves the right to cancel any contract and back charge additional fees for past services to reflect the balance of the standard rate(s), if any misleading or false information was used to obtain discounted services.
6 If you go away on holidays, vacation etc. and the cleaner is not required, please inform your cleaner and let us know as soon as possible. You do not have to pay the cleaner for this period. However, a small retainer fee may be applied. If your holidays will be for more than four weeks, please contact us to discuss your absence, a small retainer fee will be applied or your slot may be lost.
7 Termination of services may be done so immediately with no notice period needed, unless otherwise stated and agreed.
H: AFTER CANCELLATION OF THE CLEANING SERVICE
1 By entering into a service agreement with Life Enterprises, the Client agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the Client by the company. If the Client wishes to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £600.
2 These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Life Enterprises reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.